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Northwest Valley Community Area

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April 23, 2015




Contact: Kathy Chandler

Executive Director/ Mobility Manager



Northwest Valley Connect Conducting ‘Drive’ For Volunteers


SURPRISE, ARIZ. April 24, 2015 – Do you like driving? How about volunteering? If you answered yes, then nonprofit Northwest Valley Connect (NVC) has a “wheel of a deal” for you.

NVC is looking for volunteer drivers to help older or disabled adults get to and from medical appointments, trips to the pharmacy or grocery store or for other local errands. The program currently has more riders than drivers.  Drive your own vehicle or one of NVCs and give the gift of mobility to an older adult or person with a disability. Hours are flexible.

NVC is also recruiting volunteers for the following positions.

Call Center Operators:  Answer calls and provide personalized assistance in our call center. Provide information about available transportation services in the area to link callers to available transportation services. Provide warm transfers to connect callers to transportation partners. Four hour shifts are available.

Project Assistants:  Work from home putting together reports, assisting with newsletters, delivering brochures and more.

To volunteer or for more information contact Kathy Chandler at 623-282-9300 or

Northwest Valley Connect (NVC) is a nonprofit transportation coordination service for residents of the Northwest Valley. It was formed by local nonprofits Sun Health and Benevilla to address gaps in transportation services for area residents. Working with government, private, nonprofit and volunteer transportation providers, NVC aims to increase awareness of existing transportation resources and add transportation options where gaps exist. With 100,000 seniors living in the area, and a rapidly aging population, NVC does more than just help people get where they want to go.. It helps people maintain their independence.  



Northwest Valley



Benevilla and Sun Health, two nonprofit agencies in the Northwest Valley, are partnering closely with older adults to create exciting new opportunities for older adults to live even better lives. They are here to make information easier to find, connections easier to make, and assistance easier to obtain. There are many resources in the Northwest Valley now. This new effort will integrate the best of what the Northwest Valley has to offer and complement these assets with innovative new services that keeps people connected to each other, their community, and what they need to live a good life.

Northwest Valley Connect (NVC) is a nonprofit transportation coordination service whose mission is to provide personalized support to connect area residents with available transportation services, while developing new transportation options to overcome existing service gaps. Its vision is to advocate, facilitate and coordinate accessible, adequate transportation resources in the northwestern region of the Phoenix metropolitan area, thereby promoting quality of life among the residents it serves.

Contact Information: Kathryn Chandler- Executive Director/ Mobility Manager email

phone- 623-282-9304

Sun City, Sun City West, Peoria, Surprise, El Mirage, and Youngtown.

Opportunities to Get Involved:
Northwest Valley Connect is recruiting volunteers to help develop new options designed to serve older adults in the Northwest Valley.

September 18, 2014 was the launch of Northwest Valley Connect’s One Call One Click Mobility Center.  Birt’s Bistro hosted the event.  Speakers for the event include Michelle Dionisio- Benevilla’s President, Jennifer Drago – Sun Health’s Executive Vice President of Population Health, Kathryn Chandler – Executive Director/Mobility Manager and Ron Brooks – Manager of Accessible Transit Services.  The Mobility Center is equipped with a database that includes all of the transportation providers in the area and information that enables the Call Agents to assist caller with their transportation needs.  Our website has the same database set up for users to find the information themselves and our phone number for further assistance.  623-282-9300



Northwest Valley Connect announces upcoming ‘Group Connect’ trips

Let’s go to the Mall!


SURPRISE, ARIZ. – March 24, 2015 – NVC’s ‘Group Connect’ provides outings, social trips, at cost for seniors in the Northwest Valley. 


Costco & Arrowhead Mall

The 2nd Wednesday of the month (April, May, June)

April 8, May 13 and June 10

11 a.m. to 3 p.m.

Cost = $3 round trip


Tanger Outlet and Westgate 20 AMC Theater

The 4th Thursday of the month (April, May, June)

April 23, May 28 and June 25

11 a.m. to 3 p.m.

Cost = $4 round trip


Call 623-282-9300 or email, Monday – Friday, between 1 and 5 p.m. to reserve your ride



Northwest Valley Connect (NVC) is a nonprofit transportation coordination service for residents of the Northwest Valley. NVC was formed through a partnership of local nonprofits Sun Health and Benevilla to address the gaps in transportation services in the area. Working with government, private, nonprofit and volunteer transportation providers, NVC aims to educate the population it serves on existing transportation resources as well as provide new senior transportation options to meet unmet needs. With 100,000 seniors living in the area, and a rapidly aging population, NVC is not only meeting a demand, but it is an essential ingredient to ensure citizens of the Northwest Valley are able to maintain a vibrant and independent quality of life.


NVC receives a Grant from the City of Surprise

NVC receives a Grant for $8000 from the City of Surprise for its Call, Click, Connect Mobility Management Center and Ride Connect Transportation Program, which are designed to provide personalized support to connect residents of Surprise and surrounding communities with available transportation services in order to improve the health and well-being of residents. Most callers are seniors who no longer drive who want to go to appointments, shopping, on social outings or to class. Our partnership with Rio Salado and the Rise program helps us get the word out so we can help those in need.
Thank you, City of Surprise, for supporting the transportation needs of your residents.
Call today for your transportation assistance. 623-282-9300

Transportation Stakeholders & NVC Stand UP 4 Transportation!

Stand Up 4 Transportation is a national day of recognition to let your legislators know that transportation is important to you!
Public transportation provides much needed mobility in large metropolitan regions, medium and small cities, and rural communities.
Stay tuned for our event in the NorthwestValley.

Mahjong Anyone?

Peggy is 85 years young.  She moved here from back east and was always very active in her community.  She loves to play Mahjong and found a game in Scottsdale but her daughter in law can’t always take her.  It is just too far away.  Peggy called looking for a ride to her doctor and to temple.  But when Mickey, the call center volunteer heard about Peggy’s Mahjong game she started looking for a game closer to Peggy’s home.  We sent the ‘help’ email out to the ‘Transportation Stakeholders Group’ and were directed to a number of options—one turned out to be the perfect fit for Peggy.  Happy Ending! 

New Shelter for Sun City


October 27th was the first day of the Expanded Route 138 and the first day of this route using the new and only Bus Shelter in Sun City at 105th Avenue and Santa Fe Drive.  Northwest Valley Connect facilitated a Ribbon cutting ceremony to celebrate this step forward for Public transit in the Northwest Valley.  Route 138 was expanded with stops on Thunderbird from 59th Avenue west to connect to Route 106 at the Shelter at 105th Avenue and Santa Fe Drive.  Joyce Stoffers the Sun City resident who suggested the shelter is cutting the ribbon. 

Wulkan Foundation grants $10k to Northwest Valley Connect


SURPRISE, ARIZ. – Dec. 3, 2014 – Northwest Valley Connect (NVC), a nonprofit transportation coordination service, recently received a $10,000 grant from the Wulkan Foundation, a like-minded organization dedicated to helping older adults find transportation options.
The grant was awarded to NVC by Beverly Wulkan, an experienced civil engineer and transit expert, well-acquainted with the challenges older adults often face when planning
local trips to doctors, the pharmacy, the grocery store, social engagements and other appointments and errands.
Wulkan explained why she chose NVC as the recipient of the grant: “First, Northwest Valley Connect is helping seniors find options to their transportation needs, which is a match with the foundation’s mission. Second, having been involved in nonprofit organizations, I understand that a little extra money is always helpful with new programs.” The Wulkan Foundation was started by her husband Alan Wulkan in 2013.

Beverly Wulkan works as a project controls specialist and project manager for transit at AECOM, an international infrastructure and support services firm. She first heard about NVC last year while attending a transit and transportation conference (AzTA) in Tucson. She was considering charities around the same time and NVC seemed like a good candidate for a grant.

“It’s really special to get a grant from someone who knows the ins and outs of transportation,” NVC Executive Director Kathy Chandler said. “It means a lot.” 

One of NVC’s goals is to address identified gaps in transportation for seniors using paid and volunteer drivers. According to Chandler, the grant will go toward screening and training volunteer drivers for the program.

“We’re here to increase awareness of existing transportation services and to help residents choose the best travel options,” Chandler said. “We also want to coordinate with existing providers and to bridge service gaps with new and affordable transportation options.”


Northwest Valley Connect’s Call Center stats:


Found a Ride vs Left Home

After two months our Call Center has received about 240 calls.  Calls have come in from all of the area cities such as Surprise, Sun City West, Sun City, Peoria, El Mirage, Youngtown, Sun City Grand, Glendale and Phoenix.  We have received calls from as far away as Mesa, Anthem, and Avondale.  Our Call Agents were able to refer 63% of our callers to a provider for their trips.  37% of the callers asked for a trip that the Call Agent was unable to find a provider for. 

Our call Center has determined the gaps in service to be in four categories:

Þ Out of Area (trips that go out of the Dial A Ride areas so across city lines)

Þ After hours (evenings and weekends when Dial A  Ride doesn’t run)

Þ Low Income (trips for shopping, etc that are not covered by Dial  A Ride)

Þ Same Day trips (when there is not space on the Dial A Ride)


What’s next!


Northwest Valley Connect will offer Volunteer Driver Transportation and a Group Trips program starting in January 2015. 


Our Volunteer Drivers will go through a background check, defensive driving training, Passenger Service and Safety training and will be offered mileage reimbursement.  Callers will go through an application process, will be input into our routing software and then will be able to call in for a ride and if the Call Agent is unable to find them a provider they will be scheduled with one of our volunteer drivers. 

The Group Trips will be facilitated through the Call Center .  Northwest Valley Connect will be working with partners to plan the group trips to places such as the Arrowhead Mall, Birt’s Bistro and other places requested by the groups.

Is this for you:

1. If you are interested in the Group Trips going to the Mall, Shopping, Events etc. please call 623-282-9300 for more information. 

2. If you are in need of transportation and are interested in the volunteer driver program call 623-282-9300 for more information. 

3. If you are interested in volunteering for Northwest Valley Connect as a volunteer Driver or as a Call Center Operator please Call Kathy Chandler at 623-282-9304




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